facai88 Privacy Policy

1 Introduction

This privacy policy sets out our policies and commitments regarding the personal information of facai88 platform users. facai88 is committed to providing users in Bangladesh with a reliable online gaming and betting experience. By registering on this platform or continuing to use the service, you are considered to have accepted the terms of this policy.

This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a full understanding of the legal framework governing your use of facai88's services. Although the privacy policy is published in Bengali, its legal basis follows international data protection standards.

2 Scope of Data Collection

facai88 collects only the information necessary to provide services, manage accounts, and ensure the security of financial transactions. We avoid collecting information that is not needed.

2.1 Information Collected at Registration

When you create an account at facai88, the following information is collected:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number (Bangladeshi number)
• Email address
• Mobile wallet details linked to your preferred payment method (such as bKash, Nagad, Rocket, or Upay)

2.2 Automatically Collected Information

While using the platform, the following technical information may be collected automatically:

• IP address and device type
• Browser and operating system version
• Session start and end times, login date
• Which pages were visited and how long was spent on them
• Referral source (where the site was accessed from)

2.3 Financial Transaction Information

During deposits and withdrawals, the transaction amount, date, and method are recorded. However, facai88 never collects or requests the password or OTP of any payment service.

3 Purpose of Data Use

The collected information is used for the following specific purposes:

• Completing account registration and identity verification
• Processing deposits and withdrawals
• Preventing fraud and unauthorized access
• Providing customer service — particularly support via live chat and email
• Managing bonuses and the VIP program
• Improving platform performance and fixing bugs
• Meeting applicable legal and regulatory obligations

facai88 does not sell or rent personal information to third parties. Any marketing-related communications are sent only to your registered mobile or email, and you may opt out at any time.

4 Data Storage and Security

facai88 applies industry-standard security technology to protect user data. Stored data is kept encrypted and only authorized staff may access it within their specific area of responsibility.

4.1 Encryption and SSL

SSL (Secure Socket Layer) encryption is active on all pages of this site. As a result, every piece of data exchanged between your browser and our server is encrypted and cannot be read by anyone in between.

4.2 Data Retention Period

Data is retained while the account is active. Even after an account is closed, financial transaction records may be kept for a defined period for audit purposes. After that period, data is securely deleted or anonymized.

4.3 Access Control

Staff access to data is controlled under a role-based policy. Staff in the three departments — account management, financial transactions, and customer service — can only access the data needed for their own responsibilities.

5 Sharing Data with Third Parties

facai88 does not transfer your information to any third party for commercial purposes. However, limited data sharing may occur in certain specific situations:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket, and Upay, the relevant transaction details are shared with that payment service. Their own privacy policies apply.
• Fraud Prevention Software: Limited technical data may be shared with security services to detect suspicious activity.
• Legal Obligations: Under applicable law in Bangladesh, we may be legally required to provide information in response to a valid request from a government authority.
• Game Software Studios: Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, and others) may view specific session data to manage the technical aspects of their game services — but no personally identifying information.

Outside of the situations above, no information is transferred to any advertiser, social media platform, or any other third party.

6 Cookies and Tracking Technology

facai88 uses cookies to keep the website functioning properly and to improve the user experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, remembering your preferred language, and completing security checks. Disabling them will prevent the site from working properly.

6.2 Analytical Cookies

Anonymous statistics are collected to understand which sections of the site are used most or where technical issues occur. No personal identity is revealed in this process.

6.3 Cookie Control

You can enable the option to accept or reject cookies from your browser settings. However, disabling essential cookies may limit some functionality of the site.

7 User Rights

As a user of facai88's services, you have the following rights:

• Right to Know: The right to request information about what data is stored about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your data in certain circumstances (though this may not apply in full if there are ongoing legal or financial obligations).
• Right to Object to Processing: You may object at any time to marketing-related communications.
• Right to Portability: The right to request the data you have provided in a structured, readable format.

To exercise these rights, contact our customer service team. We will try to respond as quickly as possible after receiving your request.

8 Protection of Minors

facai88 strictly prohibits participation by anyone under the age of 21. Date of birth is verified at registration, and in suspicious cases additional identity documents may be requested. Information about minors is not knowingly collected, and any such account identified will be closed immediately.

More details on responsible gaming and guidance on keeping yourself and your family safe can be found in our Responsible Gaming Policy.

9 Policy Changes

facai88 reserves the right to update this privacy policy as needed. If any significant changes are made, advance notice will be sent to your registered email or mobile. Continuing to use the service after changes have been made will be considered acceptance of the new policy.

To see the history of the policy or to request a copy of a previous version, contact customer service. The date of each update is published at the top of this page under the "Last Updated" section.

10 Contact

For any questions, requests, or complaints regarding the privacy policy, contact facai88's customer service team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

Use live chat for a quick answer to general questions. For detailed or formal requests, contact us by email: [email protected]

Answers to your questions or general queries may be found in our FAQ section — it contains detailed questions and answers on various aspects of the service.